Refund policy
At The Cute Bar, we pack every order with care and do our best to make sure it reaches you safely. 🎀 However, if something isn't right with your order, we're here to help.
1. Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
Depending on the situation, we may offer you a replacement/exchange or a refund.
2. Unboxing Video is Required 🎥
For damaged, defective, or incorrect orders, an unboxing video is compulsory.
Please record a clear, continuous video while opening your package, showing the outer packaging and the product inside.
This helps us quickly verify what happened and resolve the issue for you without unnecessary back-and-forth. 💗
3. How to Request a Replacement or Refund
Please contact us within 48 hours of delivery with:
- Your order number
- A clear unboxing video
- Photos/videos showing the issue
Once we receive the required information, our team will review the issue and get back to you with the appropriate resolution.
4. Personalised Products
As our personalised products are specially made for you, we do not accept returns or exchanges for change of mind, incorrect details provided by the customer, or personal preference.
Please carefully check your personalisation details before placing your order.
However, if the product arrives damaged, defective, or incorrect due to an error on our end, we will be happy to assist with a replacement/exchange or refund.
5. Refunds
If a refund is approved, it will be processed through the applicable payment method used for the order. The time taken for the refund to reflect may depend on the payment provider or bank.
6. Our Promise 💗
We genuinely want you to love what you receive. If something goes wrong with your order, please reach out to us, we'll do our best to make it right.
The Cute Bar 🎀
Little things that hold big feelings.