Refund policy

At The Cute Bar, every product is carefully checked and packed with love before it reaches you. 💝
Since all our items are made and packed with care, we do not accept returns, exchanges, or cancellations once an order is placed.

However, if your product arrives damaged, broken, or incorrect, we’ll be happy to help you with a replacement or refund — but certain conditions apply.

Eligibility for Return/Refund

  1. You must share an unboxing video of the product as proof.

    • The video should clearly show the package being opened from the start — without cuts or edits.

    • This helps us verify the issue and process your claim smoothly.

  2. You must contact us within 24–48 hours of delivery with the proof video and your order details.

  3. Only products that are damaged, defective, or incorrect are eligible for return or refund.

  4. Products without an unboxing video or reported after 48 hours of delivery will not be eligible.

How to Request a Return or Refund

  • Email or DM us on Instagram with:

    • Your order number

    • Unboxing video

    • Photos of the damaged or incorrect product

  • Our team will verify the issue and respond within 2–3 business days.

Refund / Replacement Process

Once approved:

  • You may receive a replacement product or a refund to your original payment method.

  • Refunds (if applicable) will be processed within 5–7 business days after approval.